Mission Statement

Student Services shares the College’s educational mission by promoting students’ success both in the classroom and in meeting their educational and career objectives. To accomplish this goal, Student Services’ programs provide essential and comprehensive services for student outreach, retention, and transition. 

Program Description

The Office of the Vice President for Student Services coordinates and provides direction and leadership to the College's Student Services programs.

Accountability for Previously Funded Items

Student Learning/Administrative Unit Outcomes

The staff in the Vice President for Student Services Office believe that it is important to keep up to date on the challenges, concerns, and issues our students face in order to help them succeed in their educationa and professional pursuits. Additionally, keeping abreast of new legislation or legislative changes that may affect our students is essential to their well-being and academic or professional success as well. The staff in the Vice President for Student Services Office attends and/or facilitates the following meetings in order to implement the before-mentioned intervention strategy.

Student Equity Meetings with Dean/Director (weekly)
Student Equity Committee Meetings (monthly)
Student Success and Support Program Steering Committee Meetings (weekly)
Student Success and Support Program Advisory Committee Meetings (monthly)
Student Services Leadership Team Meetings (monthly)
Student Housing and Public Safety Task Force Meetings (new task force in community)
Student Services Institute Day (yearly) – Topic: Safe Zone Training
Food for Thought Committee Meetings (monthly)

Standards/Goals for Student Achievement (OSLED Departments)

Standards/Goals for Student Achievement (All Other Departments)

The Office of the Vice President for Student Services supports the College in meeting its student achievement standards by coordinating, providing direction, and supporting all Student Services programs in order to increase student course completion, persistence, degree and certificate completion, and transfer rates to other institutions of higher education.

Strategic Direction

The Office of the Vice President for Student Services supports the Strategic Direction and Priorities of the College through its coordination and direction that is provided to the College's Student Services programs. The Vice President for Student Services Office has oversight with respect to ensuring compliance with Title IX, VAWA, and 504. The Vice President's Office helps to maintain a safe and equitable learning environment for all students.
The Office of the Vice President for Student Services provides appropriate oversight and leadership to all Student Services departments by:
Enhancing a Culture of Completion and Academic Achievement

Use best practices to ensure students are receiving what they need when they need it in order to achieve success through connection, entry, progress, and completion. Providing the right combination of high-tech and high-touch services is at the forefront of everything Student Services does!

Supporting Student, Faculty, and Staff Success

Attend trainings and use best practices to help create a culture of meaningful interactions with students.
Continually refine student communications to try and ensure that they are receiving clear, concise, and effective information.
Encourage collaboration and decision-making to ensure outstanding service is provided to all students, faculty, and staff.

Using Data-Informed Processes for Continuous Improvement

Follow best practices in order to provide a safe learning environment for students, faculty, and staff by implementing an online, mandatory Title IX training for all students, faculty, and staff.

Maximizing Resources to Support Student Learning 

Keeps abreast of legislative changes, U.S., state, and local economics, labor markets, and other factors that have an impact on student enrollment. Facilitates Enrollment Management meetings at Butte College and is a member of the Enrollment Management Committee at Chico State. 

Modeling Sustainability

Continually improving communication methods by utilizing ReGroup to send information via email and text as opposed to mailing. 
Improving the graduation website so more information will be available digitally versus paper.

Enhancing a Culture of Inclusiveness

Follow best practices in order to help educate staff and students in matters related to diversity, especially when such matters may make some uncomfortable.
Regular meetings with the Student Equity Coordinator to provide guidance and direction as needed.

Program Review

NA

Department Goals

The Vice President for Student Services Office will:

Continue to provide support, direction, and leadership to Student Services departments and programs.
Continue to provide exemplary customer service to students, faculty, and staff.
Continue to provide a safe learning environment for students, faculty, and staff.

Future Development Strategies

Requested Non-Financial Resources

Current Financial Resources